While much of your job as a sales manager will … Managing stress and handling stressful situations calmly will keep your staff reassured and allow you to resolve any problems with hotel operations more quickly. You'll need: persistence and determination. People skills are imperative, because hotel managers must know how to understand and satisfy the needs of customers and employees alike. After all, you’ll have to adapt to new faces constantly and build relationships from scratch all over again. address: The Black Church, St. Mary’s Place, Dublin 7, Ireland. Eight of the most crucial skills that every hotel manager should have include excellent communication, interpersonal skills, oriented to detail, operational knowledge, … Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Hotel General Manager Career *A job as a Hotel General Manager falls under the broader career category of Lodging Managers. Flexible, detail-oriented Hotel Manager with 15+ years of experience greeting and accommodating guests, overseeing the daily expenditures of hotels and managing advertising campaigns. Therefore, to help you determine whether you have what it takes to make your way in this field, we’ve compiled a list of the key attributes required. In hospitality, regardless of your role, you will always only ever be one cog in a much larger machine. Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management Minimum 5 years management experience at a full service hotel, resort or cruise ship Strong organizational skills and effective communication skills (English) Willingness to work long … Whether it’s spotting billing or administrative errors at reception or noticing that a particular ingredient is past its best in the kitchen, it’s the little things that can make a big difference. This article is an updated version of an earlier article originally published in March 2015. A Hotel Manager oversees all operations and day-to-day activities in a hotel organization. But if all you’re doing is managing, … The jobs requiring this skill have decrease by 77.63% since 2018. Responsible for maximizing operational efficiency and profitability. Also referred to as a Hotel Operations Manager. Reliability and stamina are essential in hotel management. Even when you are dealing with a difficult customer, it’s important to smile, be polite and remain professional; alternatively, on certain occasions, it can also be about going that extra mile for a guest or a patron. It also means keeping your cool and not reacting negatively when dealing with an angry or irate customer, especially at the end of a long and tiring shift. Although it’s not for everybody, the hospitality industry can be a fascinating and rewarding place to work, especially if you enjoy meeting and interacting with new people. Most recommended skill. This keeps the customer happy, leaves a good impression of the hotel and saves you the trouble of a potential conflict. Alternatively, if a customer has very specific dietary requirements, you could consult with the chef on their behalf to offer a tailored alternative solution. As already mentioned, you want your customers to come back, so the ability to build and cultivate relationships can make a big difference. Again, this is a skill that is highly valued in any industry; in hospitality, though, the ability to think on your feet and solve problems quickly can save yourself a lot of potential hassle. Card payments collected by DeltaQuest Media, company no. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Key skills for hotel managers. Skills and knowledge. Luke earned a Bachelor of Arts in technical communications and creative writing from the University of Central Florida in 2010. When customers have complaints or when rooms need renovation or the water main breaks, the hotel manager should oversee the way those issues are resolved. Strong communication skills are highly valued in every industry, but especially so in hospitality and tourism. Lodging managers earned a median annual salary of $51,840 in 2016, according to the U.S. Bureau of Labor Statistics. Whether it’s within a particular hotel department, in a busy kitchen or as part of the bar staff, you need to be able to work well with others, especially during busy periods. After all, hospitality is all about providing outstanding service and leaving customers with a smile on their face, which is a role that isn’t necessarily suited to everybody. Your customers will not always share the same values, belief systems and perceptions, so it’s important to take this into account when trying to help them feel more comfortable. Hospitality management requires skills, some that are specific to the industry and others that are important in any management context. Most employers in the hospitality industry rely on their customer-facing staff to uphold the reputation of their brand; therefore, it’s important that, at all times, you remain highly professional. Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. The average Hotel Manager salary in the United States is $110,602 as of November 25, 2020, but the range typically falls between $78,478 and $143,947. CareerAddict is a registered trademark of DeltaQuest Media. It’s likely that you will be on your feet for most of the time, working long shifts for little reward – all while maintaining a cheerful and friendly façade in front of customers. Skills Needed for Hotel Management. One of the reasons why hospitality can be so difficult to work in is because it’s almost always hectic. The average salary for a General Manager, Hotel with Budget Management skills in Seattle, Washington is $100,000. This means they are often in charge of the financial management of hotel services. In hospitality, a large percentage of the customers you face (and, indeed, people you work alongside) will be from abroad; this means working with people from a variety of cultural backgrounds. She has experience writing instruction manuals, research, fiction, nonfiction and poetry, and she also reviews Orlando local music for "Orange Ave Lab" magazine. You will also need to turn on your smile for customers and let them know why staying at your hotel is a good decision. Above all else, the one thing that can make or break you in hospitality is your ability to meet customer expectations. Best-paid skills and qualifications for hotel managers. Whether it’s for a part-time summer job or an entire career, the basis of everything you will need is the same. This is why taking the time to listen to what people around you are saying is important; employees' concerns about the work environment can cause them to be less friendly and not work as efficiently. According to American social and organizational psychologist Robert Katz, the three basic types of management skills include: Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Clear understanding of the hotels business strategies then set goals and to determine action plans … They must be able to think of creative and practical solutions to problems in a fast-paced environment. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. 548227, reg. Hotel managers must be able to handle stressful situations with care, pay attention to detail and have excellent communication and listening skills. Managing stress is important in a hotel manager's career because, if your staff sees that you are anxious and upset, they will often become anxious and upset. Each day, you will be dealing with people from a variety of backgrounds, ages, nationalities and temperaments, so it is important that you can communicate in a way that is both clear and understandable, as well as representative of your employer’s brand. Interpersonal skills are those gained by interacting with people around you. Training and … They are particularly useful if you want to work in the tourism sector, where your knowledge of languages is useful on an in-person, day-to-day basis. Identifying, recruiting and hiring talented sales reps. What other skills do you think are important in this field? Working as a hotel manager means long hours and managing a variety of employees in different departments: you will need to keep track of the cleaning staff, the cooks, the front desk and other employees, depending on the size of the hotel you are managing. As a hotel manager, you will likely be dealing with multiple employees and customers at the same time. Highly skilled Hotel Management Trainee has experience working both at a chain hotel as well as experience working at a 4-star upscale hotel and casino resort. Your restaurant health inspection will be available online for the public, so you will want to make sure your staff is observing the standards in place. Those working within the hospitality industry need strong interpersonal and communication skills. For instance, suggesting a particular wine to accompany a dish, remembering how a certain customer prefers their drink to be made, or even noticing that somebody is struggling to carry their luggage and offering to help are all small details that can leave a big impression on customers. Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. It’s also hugely varied; whether you choose to work in hotels, catering, beverages, cruises, events or nightlife, there are hundreds of roles on offer, with many choosing to stay in the sector long term and work their way up the ladder. For instance, if a guest complains about their room, you could offer them complimentary drinks in the bar while you wait for another guest to check out. Assistant General Manager Choice Hotels -Quality Inn － Seattle , WA Receives and resolves or assists in resolving guest complaints and employee issues Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures Provides training including safety training to staff Again, this is a skill that is highly valued in any industry; in hospitality, though, … patience and the ability to remain calm in stressful situations. Do you work in hospitality? Again, these skills are essential in customer service, and will therefore be practised everyday whilst working in the hospitality industry. As with all customers, the goal is to make them so happy that they’ll want to come back, so ensure that you’ve taken all measures required, whatever they may be. County health inspectors may visit your hotel at random to make sure you are following guidelines. You will need to make sure the maids are cleaning the rooms properly and maintaining sanitation conditions. This could damage the reputation of your hotel and cause you to lose business. . You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving … For example, if your cleaning staff skips cleaning some rooms or the cooks fail to follow restaurant health codes, you may become bombarded by customer complaints on top of keeping track of your staff. It is also important to be able to communicate clearly with your fellow staff members, especially in busy, high-pressure environments like kitchens or nightclubs, where effective teamwork is crucial. Hotel Managers must have excellent customer service and problem solving skills. As a hotel manager, you may also be creating staff schedules, booking reservations for VIPs and making sure the hotel restaurant is running efficiently. Attention to detail is an essential skill for a hotel manager. Therefore, if you have a tendency to skive, or you’re not willing to roll up your sleeves and get stuck in, it’s likely that you will get found out – and dismissed – rather quickly. Here are three of the most important interpersonal skills a hotel manager should have: People Skills – Guest concerns must be approached with patience, understanding, and tact, even under taxing circumstances; however, dealing with guests is only one component of a hotel manager’s duties. Hospitality Management Degree. Although your attention to detail skills won’t make or break your hospitality career, there are times when they can come in handy. Communicating with the staff will curb any booking and scheduling issues. You will also need to make sure the hotel restaurant is following state health guidelines, when preparing food for guests, such as properly washing and preparing food, monitoring cooking temperatures, and following hand washing procedures. In order to be successful, though, there are a core set of skills that you will need to possess. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. Hotel managers need sound organizational skills and should be self-starters. The 75th percentile salary is $70,540, meaning 25 percent earn more. Walk through your hotel and check rooms at random to make sure your staff is keeping up with the cleaning. If you’re going to work in hospitality, then regardless of your role, you’re going to have to work hard. The hotel must be run according to specific standards. If you possess the skills on this list, there’s no reason why you can’t be successful, either. They take on a variety of duties including managing everything from accounting, sales, business development, and customer service. the ability to use your initiative. If you speak French, for example, then there could be operations and/or management opportunities available to you on a more senior level, such as in a customer liaison or relationship management role. Hotel Managers are responsible for the day-to-day operations of a hotel and its staff. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. Hotel managers have to don multiple hats for their role. On the low end, lodging managers earned a 25th percentile salary of $37,520, meaning 75 percent earned more than this amount. Because of the great amount of responsibility you have undertaken, you may become stressed out if something goes wrong. Hotel managers play a key role in the management and development of a hotel business (or a motel, resort, or holiday village). Hotel General Manager Requirements – Skills, Knowledge, and Abilities for Career Success. Although not necessarily a requisite, language skills are a huge bonus in this field because they allow you to communicate with a wider range of clients. Communication is one of the most important skills you will need as a hotel manager. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. But if you’re not working seamlessly in union, the whole operation can start to go south, which is bad for customers, for your employer and, ultimately, for you. Yeah, it’s in your job title. Problem-solving skills. Be an excellent role model. Due to the wide availability of jobs and the positive economic impact it has on local communities, hospitality is an important industry. This means learning how to prioritise and manage your time effectively, while you’ll also need to be able to handle pressure and remain calm when things get chaotic. When applying for such a position you will have to demonstrate teamwork, leadership, budgeting, strategic thinking, customer service, and a thorough understanding of your specific business—whether that means being able to speak intelligently about … Usually, this means ensuring that you look tidy and well-groomed, are on time for your shifts and are not caught doing anything you shouldn’t be, such as smoking outside the main entrance or not washing your hands before handling food. An Elite CafeMedia Publisher - Update Privacy Preferences. If you listen to them and work with them to improve the situation, you will improve the satisfaction of customers as well. Remember: the more positive the experience you provide, the more likely you are to receive good feedback – and a good tip, too. Let us know in the comments section below. You will also want to make sure rooms are properly cleaned before guests receive their room keys. In 2016, 47,800 people were employed in the U.S. as lodging managers. Marianne Luke has been writing professionally since 2005. Language skills can also benefit your career in the long term, too. Many of a hotel manager's core responsibilities involve budgets and money. They require strong managerial and sales skills in order to be able to increase the hotel’s revenue, manage the budget with a view to maximizing profits and ensure the hotel’s market position is competitive. Market hospitality services, manage demand, and optimize revenue. However, if you fail to listen to what each person is saying, you might miss an important issue with the hotel or give customers the idea that your hotel doesn't care their needs or business. 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